MWS is the environment where we can set a measuring of customers, employees, suppliers satisfaction etc. Our customers get clearly measurable parameters of satisfaction and motives for additional development specialization of the company.
We keep at disposition both prepared checklists and we can prepare made-to-measure checklists.
Customers conduct measuring
We offer a parameter which means a total customers satisfaction measuring on the 1 to 7 scale where 5 is a quality scale factor. This parameter may be both general and for specific areas as a satisfaction with the product, distribution, sales representatives, service support etc.
The analysis makes possible to measure perceived image and a response to open questions. Very interesting is the regular annual measuring and monitoring of customers conduct development. This belongs to a standart tool in foreign countries.
Employees conduct measuring
The analysis makes possible to measure conduct to your own job, to the nearest manager and his leading, to work in team and to all company leading. You can set your own areas and monitor its evaluating and progress.
The result presentation and consistent work on measured areas improvement lead to employees motivation. They can see that the management is trying to solve their problems.
We get here measurable parameters by which we can lead company development and staff motivation.
Other made-to-measure analysis
The tool may be set for other areas where we need to get an objective measurable parameter. Most frequent is e.g. evaluating of cooperation with suppliers, products evaluation, sales support etc.